Last updated: March 28, 2026
1. Introduction
LoanView.ai ("we," "our," or "us") provides an AI-powered mortgage product recommendation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information you provide directly:
- Contact information (name, email address, phone number, company name, job title)
- Inquiry details submitted through our contact form
- Account credentials when accessing the platform
- Borrower scenario data entered into the product matching tool (loan amounts, property types, credit profiles, etc.)
Information collected automatically:
- Device and browser information (browser type, operating system, screen resolution)
- IP address and approximate geographic location
- Pages visited, time spent, and navigation patterns
- Referring URLs and search terms
3. How We Use Your Information
- To provide and maintain our mortgage product recommendation services
- To respond to inquiries and communicate with you
- To send product recommendations and reports you request
- To improve our AI matching algorithms and platform features
- To ensure security and prevent fraud
- To comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze platform usage and performance
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
5. Third-Party Services
We may share information with the following categories of third-party service providers:
- Email delivery: Mailgun (for transactional emails and notifications)
- AI processing: OpenAI (for natural language processing of borrower scenarios — no personally identifiable borrower information is sent)
- Hosting: Cloud infrastructure providers for platform hosting and data storage
We do not sell your personal information to third parties.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Contact form submissions are retained for up to 2 years. You may request deletion of your data at any time by contacting us.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at jim@loanview.ai.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: jim@loanview.ai
- Website: loanview.ai